{{ Interface.PageTitle }}
Shipping Policy
Thank you for your purchase.
How Do I Know My Order Has Been Shipped?
- We will email you a shipping confirmation with tracking number after we have dispatched your order.
What Are The Payment Method Accepted?
- We accept Online Banking Payments, Visa, MasterCard, FPX and PayPal.
What Is Your Business Working Hours?
- Our office working hours are, Monday – Friday : 9:00am – 6:00pm
What Are Your Shipping Fees?
- Our shipping fees within Malaysia and International Shipping (out of Malaysia) are based on Easy Parcel rates.
- For International (out of Malaysia) Shipping and Duty fees, will be fully beared by the customer.
What Is The Expected Delivery Time For International Shipping?
- Expedited International shipping will take 15-20 working days.
- Please take note that the estimated shipping fee will be collected during order placed, if the shipping fee is underpaid, customer will need to top up the balance.
- We do not accept order cancellations upon dispatch of your order.
How About Customs And Import Duties?
- Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
- Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Shipping Issues?
- Once the parcel is shipped, Extreme will not be held responsible for loss or damage to your parcel.
- STRICTLY NO REFUNDS for any shipping & handlings charges paid.
- Though once again, all parcels will ship with Tracking Number, feel free to contact us to work out a solution if having issues for the deal.
When Will My Order Be Shipped Out?
- Once we have confirmed your payment, we will prepare and ship out your order out within 2-3 working days. Please expect delays during festive periods and sales promotion period.
Can I Change Or Cancel An Order?
- Order could NOT be change once it has entered to shipping process.
- We would more likely to assist you if your order haven’t reach the shipping process.
- In event of a Cancel Order by customer, there will be administration charges of RM30.
- Refund Amount = Amount Paid - ( Bank Charges or Payment Gateway Fee + Administrative Fee )
- You could contact us at and find out the status of your order, please fill up the enquiry form.
Note:
- Our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.