Shipping fee: West Malaysia RM10, East Malaysia RM13...RM4 shipping fees for order RM50-RM99...FREE Shipping for order above RM100 within Malaysia

GET 30% OFF ENTIRE STORE!
USE VOUCHER CODE: GET30

FAQ


1. UDS Membership

  • You may download the UDS App in Google Play for android or App Store for IOS. Or click this link: https://extreme.uds.app/c/join/?ref=yhtm4363
  • Register an account by using email or Facebook login
  • Key in the promo code as “yhtm4363” by clicking the “Love” icon at the bottom bar.

or scan qr code :

You may redeem your UDS points during Checkout page.

  • a. find your 6 digit of code shown in UDS Apps by clicking the “Love” icon at the bottom bar
  • b. key in the code in the “Promo Code” during checkout.

  • No, UDS points are not applicable for promotional items.

    When the product is under promotion, the main photo will show up with a small discount tag at the top.

    You are able to redeem 70% of the payment you purchase.

    Yes. You will get cashback directly to your UDS App after your order has successful. You are required to key in your 6 digit code shown in UDS Apps by clicking the “Love” icon at the bottom bar on the PROMO CODE section during checkout

    • a. find your 6 digit of code shown in UDS Apps by clicking the “Love” icon at the bottom bar
    • b. key in the code in the “PROMO CODE” during checkout.
    • Please be informed that our promo code is only valid for single usage in a single receipt.
    • Our promo code cannot be combined with others ongoing promotion.
    • You may tap on your screen at your UDS App and change another promo code.

    If your promo code does not work, please kindly report to our e-Customer Care Personnel, attached with your UDS name, at info@extremeleatherco.com and we shall sort it out for you.

    2. E-Redemption

    This is a merchant programme which will enhance your products or services value. If you are interested to join as our Merchant, kindly contact us at info@extremeleatherco.com for further assistance.

    An email will be send to merchant with the list of E-Redemption voucher codes.

    You may redeem your E-Redemption voucher code which under E-Redemption RM199 category.

    Yes, you could use the same e voucher code as a 50% discount voucher and apply on our selected product under 50% off subcategory.

    Yes, you may choose multiple products with 39% off by using your RM199 E-Redemption voucher code but must under same transaction.

    You may key in the E-Redemption Voucher code on VOUCHER CODE section during Checkout.

    • Please be informed that our E-Redemption Voucher code is only valid for single usage in a single receipt.
    • Our E-Redemption voucher code cannot be combined with others ongoing promotion.

    If your E-Redemption voucher code does not work, please kindly report to our e-Customer Care Personnel, attached with your E-Redemption Voucher code at info@extremeleatherco.com and we shall sort it out for you.

    3. Ordering

    Yes, you are required to own an account in extremeleatherco.com before purchasing the item online.

    • Log into to www.extremeleatherco.com and register as a member
    • Select your desired item and Add to Cart.
    • Proceed to Checkout page.
    • Make sure your address and contact number is filled correctly.
    • Proceed to Checkout.

    Please kindly contact us at info@extremeleatherco.com and our e-Customer Care Personnel will be able to help you.

    No, your placed order cannot be cancelled once you’ve checked out from extremeleatherco.com. Therefore, please kindly check your order before proceeding to Checkout.

    We reserve the right to cancel the order in the event if the purchase made is invalid.

    • Log into to www.extremeleatherco.com and register as a member
    • Select your desired item and Add to Cart.
    • Proceed to Checkout page.
    • Apply the Voucher code on the VOUCHER CODE section.
    • Make sure your address and contact number is filled correctly.
    • Proceed to Checkout.
    • Please be informed that our Voucher code is only valid for single usage in a single receipt.
    • Our voucher code cannot be combined with others ongoing promotion.

    If your voucher code does not work, please kindly report to our e-Customer Care Personnel, attached with your Voucher code at info@extremeleatherco.com and we shall sort it out for you.

    4. General Question

    Besides extremeleatherco.com, you may find Extreme Leather products in Extreme Leather outlets as well in Malaysia.

    Kindly send an email to our e-Customer Care at info@extremeleatherco.com for further assistance.

    The warranty of each Extreme Leather product is 1 year only. It is advisable to keep the receipt together with the warranty card.

    You may create your account by clicking Login/Register at the top-right of the interface.

    Go to Login/Register Up and click Forgot Password to retrieve your password via email.

    Yes, Extreme Leather is happy to keep you updated with our new arrivals and ongoing sales and promotions form time to time, via email.

    We only accept:

    • Debit/Credit card (Visa, MasterCard)
    • Online Banking (FPX)
    • iPay88 online payment portal
    • Paypal

    All transactions on our website are processed using iPay88, a secure online payment gateway that encrypts your card details in a secure host environment.

    We ensure every product’s quality by complying with our Quality Control Principles before proceeding with delivery.

    Our e-Customer Care Personnel shall reply your message and/or email within 48 hours. Please kindly wait patiently.

    Promo Code is from UDS App to redeem UDS points and cashback reward. Voucher code could be our E-Redemption Voucher code or we will be also giving out vouchers during festive or other seasons for customer which will be applicable on normal priced items only.
    There is NO combined usage for Promo Code & Voucher Code.

    Please kindly report to us via email at info@extremeleatherco.com, attached with a description of the issue and preferably a screenshot of the issue.

    5. Gift Wrapping Services

    Yes, we do. You may choose your items gift wrapped during Checkout page. Enter your personalized greeting message in the “Remarks”. Your purchased gift will arrive in a signature Extreme Leather box for wallet and belt that adorned with ribbon and attached with your personalized message on Extreme Leather signature greeting card.

    No, we does not provide a paper bag. Meanwhile we will delivery your order with Extreme Leather signature non-woven bag.

    6. Shipping

    We will email you a shipping confirmation with tracking number after we have dispatched your order.

    Our Extreme Leather products are primarily delivered to Malaysia only.

    West Malaysia RM10, East Malaysia RM13
    RM4 shipping fees for order RM50 - RM99
    Free shipping for order above RM100 within Malaysia

    For oversea, we will check the delivery cost according your post code before ship to you. We would like to inform you that the extra shipping fees, GST and oversea shipment tax and duty shall be borne by you.

    Yes, you are required to un-tick selection of Ship to The Same address and fill in the required information in shipping address in order to ship to a different address than your billing address.

    It is advisable to ship to your working address if you are in work or to your home if there is someone help you to collect the parcel.

    No. Our courier partner is unfortunately unable to deliver to postal box.

    Once we have confirmed you payment, we will prepare and ship out your order out within 2-3 working days. Please expect delays during festive periods and sales promotion period.

    No, our courier partner does not delivery on Sunday and public holidays.

    After you place your order, you will receive an email from us acknowledging that your order has been received and confirmed. Should any of the item(s) you have ordered be unavailable you will be quickly informed of out-of-stock and we will get your consent to replace with the similar item for you.

    We will email you a shipping confirmation with tracking number after we have dispatched your order. You might track your order at our courier partner website.

    No. we are unable to redirect orders once it has been dispatched. Therefore, please kindly ensure that you provide a correct shipping address.

    If you did not receive your package by the expected delivery date, please check on the shipment by the tracking number.

    For further assistance, please contact us at info@extremeleatherco.com

    Most of our courier partner make two attempts to deliver a parcel and they may require a signature upon delivery of parcel. If the first round of delivery is unsuccessful, the courier partner will contact the recipient using the given contact number to rearrange for another delivery date. If the recipient fails to receive the package after the two delivery attempts, the package will be returned to Extreme Leather.
    Once the parcel is shipped, Extreme Leather will not be held responsible for loss or damage to your parcel. Therefore STRICTLY NO REFUNDS for any shipping & handling charges paid.

    If you realize your personal details are incorrect once you have completed the Checkout process, please email our e-Customer Care Personnel at info@extremeleatherco.com and include your order number in the email. We cannot guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.

    No. extremeleatherco.com does not offer self-service delivery location to pick up your orders.

    7. Return & Exchange

    Returns are accepted if you notify us via email and return the item to us within 30 days of receipt (for both local and international orders) in exchange product or e-Voucher. Returned item without notification will not be accepted. The product you return must be in original, unused, and unworn condition with all the original packaging. To view our full terms and conditions on return policy, please visit the Return & Exchange.

    We apologize profusely for this blunder. Please kindly contact our e-Customer Care Personnel within 3 days at info@extremeleatherco.com attached with a picture of your item where the part of faulty appears at and include a short description of the item along with your order number. We will replace the item for you. In the event your faulty item is out of stock, we will reimburse you in the form of e-voucher.

    Only shoes can be returned do not fit. The product you return must be in new, unused, and unworn condition with all the original packaging. Returns are accepted if you notify us via email and return the item to us within 30 days of receipt (for both local and international orders) in exchange for Cash. Returned item without notification will not be accepted.

    Refund will take up to 10 to 14 working days for the funds to be reflected in your bank account.

    No, item cannot be returned to the outlets. You are required to return the item via shipping only.

    The replacement product(s) will be delivered within 7 working days from the date of receiving the return parcel to the address as indicated in the original order.

    STRICTLY NO REFUNDS for any shipping & handling charges paid. Return delivery charges from Malaysia or any countries out of Malaysia are required to be borne by you.

    Once we have received your returned parcel, we shall notify you via your registered email.

    After we received and verified the returned item, our e-Customer Care Personnel would proceed to credit the specific amount into your bank account.

    Postage in the event of a return is to be borne by you, but we will return back the postage fee in kind (eg.: e-Voucher/Free Gift) once we have confirmed received the damaged/ defected/ incorrect item.

    You could fill up the standard “Return Form” and submit to us.

    Please send to below address:

    No.12, Jalan Pahlawan 2/3, Seksyen 3, Bandar Mahkota Cheras, 43200 Cheras, Selangor. Malaysia.
    Tel : 03-9011 9530/ 9019 9530

    8. Merchant Referral

    Please email our e-Customer Care Personnel at info@extremeleatherco.com and include your merchant details in the email.